I have had some appalling experiences in customer service recently.
Just really, really bad; when you feel that you could do their job better with your hands tied behind you back, standing on one leg, with hearing difficulties, and attempting to eat a sandwich, type bad…
However, this lovely graphic from Nickmom made me realise that actually, chatting to customer service is NOTHING like trying to deal with a toddler, particularly a stuntboy toddler who seems to have an uncanny nack for finding trouble in a church….
In fact, perhaps the best way to deal with customer service is to just give in, and pass them over to your toddler?
Toddler or customer services: Toddler wins for you, but what about you?!
BY: ADRIENNE HEDGER AND SHANNON SEIP MARCH 20, 2013
Source: Nickmom
So what do you think, for me its the toddler that wins, but lets have a straw poll in the comments, is it toddlers or customer service? What do YOU feel?
Helen
Helen is a mum to two, social media consultant, and website editor; and this site is (we think) the only Social Enterprise parenting magazine!Since giving up being a business analyst when juggling travel, work and kids proved too complicated, she founded KiddyCharts so she could be with her kids, and use those grey cells at the same time.KiddyCharts has reach of over 1.1million across social and the site. The blog works with big family brands (including travel) to help promote their services, as well as offering free resources to parents of kids under 10.It gives 51%+ profits to Reverence for Life, who fund a number of important initiatives in Africa, including bringing running water and basic equipment to a school in Tanzania.Helen has worked as a digital marketing consultant (IDM qualified) with various organisations, including Channel Mum, Truprint, Talk to Mums, and Micro Scooters. She loves to be creative in the brand campaigns she works on.Get in touch TODAY!
Sonia Chatterjee
Friday 8th of April 2016
Hi Helen, Very nice infographics about toddler but we shouldn't consider a toddler is worse than customer service.
Michael Scoates
Wednesday 4th of December 2013
Customer service is pot luck (I used to work at BT, 150 Customer Services). If both parties remember that each other is human then there's probably a good chance of getting things done, but if either is having a bad day then things can go downhill.
The toddler analogy is fantastic, never seen it before so well done! I'd have to say toddlers are worse though because as much as we love them we're not allowed to hang up. Another interesting snippet here is that today's toddlers will never know the satisfaction of slamming a phone down in anger, they'll just get to impotently poke at their touch screen.
Donna
Monday 8th of April 2013
Brilliant! Loving the infographic x